Domestic (US) Shipping & Handling Rates (US Dollars)
Effective February 6, 2009, One-Price Shipping available (see Standard Shipping/Handling below). You may choose your method of shipping based on how quickly you need your order.
Website orders
Total shipping charge will be calculated automatically on website orders, available for review before you finalize your shopping cart order.
For shipping charges please consult chart below or call 1-888-573-3953 (toll-free US, 10-4 Central, M-F). For International calls: 1-615-385-9073 (International calling rates apply)
Standard Shipping/Handling U.S. only
Monday thru Friday delivery only. Orders not processed on Saturday or Sunday.
- Option 1: Economy Any Size Order* = Add $3.99 to your merchandise total
(Delivered usually within 1-2 weeks via US Postal Service)
*These rates do not apply to case quantity purchases or international shipments.
Shipping time frames are only estimates and contingent upon when your order has been received and processed. Orders shipped to AK, HI, APO/FPO, and U.S. Protectorates may require additional delivery days.
- Option 2: Accelerated Any Size Order* = Add $7.99 to your merchandise total
(Delivered usually within 2-5 days via Priority Mail or UPS Ground)
*These rates do not apply to case quantity purchases or international shipments.
Street address required for Accelerated delivery option. Shipping time frames are only estimates and contingent upon when your order has been received and processed. Orders shipped to AK, HI, APO/FPO, and U.S. Protectorates may require additional delivery days.
- Option 3: Phone Orders ONLY • UPS 2nd Day or Next Day • U.S. only
Call 1-888-573-3953 for estimate. Monday thru Friday delivery only.
*These rates do not apply to bulk, case, or quantity discounts.
**Delivery times are approximate
ATTENTION: Tennessee Churches and Other Tax Exempt Organizations in the State of Tennessee.
In order to take advantage of your Sales Tax Exempt Status, you will need to place your order by phone, fax or U.S. Mail. Our website shopping cart does not currently accommodate a sales tax exempt option.
Also, Karyn Henley Resources must have a current copy of your tax exempt certificate on file. Scan and email it to us at office@karynhenley.com.
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Canada & International Shipping & Handling Rates (US Dollars)
For orders to be delivered outside of the United States, please contact us vis our Contact Page and we will email you the total cost of your order including International shipping. Please let us know the item numbers andexact quantities you wish to order.
International Website orders
Effective 1/1/2012 our shopping cart will accommodate international orders. Because international shipping rates vary depending on distance and weight, we have set up our shopping cart to add a $24 surcharge to your total. We will subtract the actual cost of shipping and handling your order from the surcharge, and refund the excess to your bank card.
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Karyn Henley Resources Return Policy - (U.S. and Canadian Customers)
Q. What if there is a problem with my order?
Before returning anything, please notify us first of any defective, incorrect, or damaged merchandise as soon as possible. Call our toll-free order line: 1-888-573-3953 (Monday-Friday, 9am-5pm central) so we may rectify the problem immediately.
Q. What happens if I’m not satisfied with my order?
If for any reason you are not satisfied with the merchandise (not as expected, arrived too late, etc.), you may return it within 45 days of the date of your invoice. Merchandise returned in sellable condition will be issued a refund of merchandise cost only. Shipping costs are not refundable. Any return that does not comply with these conditions are subject to a significant restocking fee, at our discretion.
If your return meets the above qualifications, then:
1. Repack all contents in its original packaging. Note that some items may consist of several parts or pieces. (Example: Make sure CD or DVD is returned to its case.) Cover/remove all original shipping labels on the box or package. If the original box or package is torn or broken, you may use your own sturdy packaging.
2. Replace merchandise in the box, taking care to sufficiently cushion the merchandise so the items are not loose inside the box.
3. Enclose the Return Form which includes the reason for your return.
4. Send your PREPAID package via the U.S. Postal Service (preferably by Media Mail, if qualified) to the following address:
Karyn Henley Resources
Attention: Returns
PO Box 150806
Nashville, TN 37215-0806
Q. May I exchange my merchandise for something else?
If you received a faulty or incorrect item, and would like to exchange it for the same item, please call our toll-free order line for instructions. 1-888-573-3953.
If you are not satisfied with your merchandise, ordered the wrong item, or simply wish to exchange for a different item, the exchange must be done within 45 days of date of invoice and be returned in good condition. Please return the merchandise to be exchanged using the guidelines listed for regular returns (above). You will be refunded your original purchase price once we receive the item. Shipping costs are not refundable. Place a new order for the item you wish to purchase. This may be done at any time, you do not have to wait for us to receive the original item before placing the new order.
Q. How long will it take to receive a refund?
If you return an item to Karyn Henley Resources, please allow 1-3 weeks for your return to be received and processed. For more information, please feel free to email us or call us toll-free during regular business hours. Once the returned item is received and processed, a credit will be made to the credit or debit card used for the original order. Orders paid by check will be refunded in like manner.
Q. What if I purchased an item at a bookstore or through another online retailer?
If the merchandise was not sold to you by Karyn Henley Resources (through our website, our toll-free order line, or at our booktable where we exhibit), please contact the original seller directly.
Miscellaneous:
Items purchased in bulk, case, quantity discount , and/or makred as non-returnable are not returnable.
Wholesale purchases are nonreturnable.
International Customers: Sorry, no returns on international orders. All orders are shipped at the customer's risk.
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Privacy Policy
We respect and honor the privacy of our friends and customers. Therefore, we do not share, rent or sell any information you provide to us in the course of doing business.
If you request information or place an order, you will be placed on our contact list. Any email you receive from us will have an @karynhenley.com domain return address.
You may "opt-out" of our contact list (e-correspondence and postal service mail) at any time by sending a message via our Contact Page or by calling toll-free (U.S.) 1-888-573-3953. Outside U.S. call 615.385.9073 - NOT a toll-free call). Please include your complete address. If you know your customer number, that can be helpful but is not required.
You can also "opt-out" of our email/e-newsletterservice via links on each email or e-newsletter.
Thank you for the opportunity to serve you.
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